IATA Standard Ground Handling Agreement & Service Level Agreements


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Airlines are outsourcing more than 90% of their ground handling operations across their networks. IATA standard ground handling agreement (SGHA) & service level agreements (SLA) are a ‘must have’ to ensure seamless & safe operations. In this course, participants will understand the essence of these agreements to draft and tailor- make agreements that reflect clear customer requirements, service obligations & limits of liability to create a win – win situation..


  • Using the latest IATA Standard Ground Handling Agreement (SGHA) & SLA as a base,
    participants will:
  • Understand the framework for & benefits for establishing an IATA SGHA
  • Identify the key elements of the SGHA & SLA
  • Learn how to interpret the requirements of the contract and translate them into
    operational requirements for ground operations
  • Learn how to establish SLAs that are not only SMART but also safe
  • Learn how to interpret the liability clause, consequential loss & navigate contractual issues

Additional information


2-Day Masterclass, 5-Day Course